Visitor Information
Franklin Private Hospital is committed to upholding the principles of partnership, participation, and protection as outlined in the Treaty of Waitangi. We recognise the vital role that whanau (family) plays in a patient’s care and wellbeing, and we actively encourage their involvement in the healthcare process. We respect and support each patient’s right to define who their whanau is and to decide the extent and nature of their participation in the patient’s care.
We welcome visitors from 10am to 8pm. This allows patients time to rest.
Whanau/family can be accommodated outside of these hours – please just check in with a nurse or Ward Reception before going to see the patient so that we are aware of who is on the ward at all times. (Please also read Patients choice to restrict visitors).
Requests for a Visitor to Stay Overnight
When the patient will benefit from a support person due to language barriers or to assist in meeting specific cultural or health needs a whanau/family member or friend may remain with a patient overnight. This should be arranged prior to admission to allow an appropriate room to be assigned.
Out of respect for the privacy and dignity of other patients, support people cannot be accommodated in a shared patient room. Where a request can be met, the family member / friend will be offered a lazy-boy chair.
A fee is charged for a support person staying overnight. Meals are an additional cost; for current charges please ask the Booking Coordinator or nurse in charge of the ward. This fee is not generally covered by ACC, insurance or other funders and is the responsibility of the patient or family member/friend.
Patients’ Choice to Restrict Visitors
A patient has the right to choose who is involved in their care and who may visit them.
In discussion with the patient who has requested no visiting or restricted visiting, nursing staff will manage this on the patient’s behalf.
Responsibilities of Visitors
If you have any concerns, please ring the bell for the nurse.
Please be respectful of other patients and their needs.
Franklin Private Hospital is a smoke and vape free hospital.
Location
12 Glasgow Road
Pukekohe 2120
Opening Hours
Monday – Friday
Open 7:00am – 6:00pm
Saturday and Sunday
(Open for visitors only)
Phone
Main Reception
09 220 4800
Endoscopy
09 220 4805